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Switchboard Operator
Municipality: City of Surrey This posting closed on

May 4, 2018
at 12:00 AM
Job ID: 2111 (Please quote job ID on resume when applying)
Department: Public Safety
Job Description: The Surrey RCMP Detachment has an opening for a Switchboard Operator. The Switchboard Operator is responsible for operating the RCMP switchboard within the Operation Communications Centre and responds to a wide range of general enquires and emergency calls.
Duties: As a successful switchboard operator, you will be responsible for:

• Receiving and transcribing information from the general public and directing calls to the appropriate section in a prompt.
• Providing administrative support reception duties using office equipment.
• Using effective questioning techniques to understand client needs.
• Providing information in a prompt, accurate and courteous manner while providing switchboard/receptionist duties.
• Understanding and upholding privacy requirements.
• Paging Emergency Response Teams.
• Receives emergency calls for assistance and transfers calls to appropriate area.
• Performing data entry and other clerical duties as assigned.
Educational Requirements: • Grade 12, supplemented by business courses
• One year of switchboard experience
• Required to work rotating shifts, including weekends, evenings, graveyards & statutory holidays. Hours of operations are from 7:30am to midnight.
• This position requires the successful completion of the RCMP Reliability Security Clearance.
Skill Requirements: • Ability to type 45 WPM
Salary: Competitive
Additional Information: Please apply directly on our website to job 2111
www.surreycareers.ca
Web Address: www.surreycareers.ca
Address: 13450 - 104th Avenue
Surrey, British Columbia
V3X 3A2, Canada
E-mail: humanresources@surrey.ca
Fax:
Opening Date: April 25, 2018 08:30 AM
Closing Date: May 4, 2018 12:00 AM

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