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Digital Communication Coordinator (Communications Coordinator)
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JOB ID: 4163
Municipality: City of Surrey This posting closed on

October 29, 2021
at 4:30 PM
Job Description: Join the digital communications team managing, a municipal government website engaging millions of visitors each year, raising awareness and use of services, programs and events and engaging Surrey, BC residents and stakeholders across the region.

In this role, you will write, edit and create clear, concise and compelling web content for, working together with subject matter experts as well as other Marketing staff across the division. Your content, which is accessible and interesting, will help tell the Surrey story and drive visitors to participate in programs, events and use services available to them. Whether the content is about bylaws, grants, online events or City operations, your web editing experience will help audiences understand the City of Surrey and how it delivers services to its residents.

This 18-month term position (supporting a leave) is a great opportunity for a junior to mid-level communications professional looking to work with a broader Marketing team of professionals across web and social media, with close support with our Marketing team of designers and videographers and communication specialists.

In March 2020, the City of Surrey was named one of Canada’s Best Diversity Employers for a second year in a row. This national annual award recognizes employers who have exceptional workplace diversity and inclusiveness programs, including programs for five major employee groups: Women; Members of visible minorities; Persons with disabilities; Aboriginal peoples; and Lesbian, Gay, Bisexual and Transgendered/Transsexual (LGBT) peoples.
Duties: This role focuses on working on, managed using a Drupal CMS and the Web & New Media Team and supported by a team of content authors across the City. Responsibilities include:

• Create digital content, primarily web content, for requests arriving from other Marketing team members and other City (non communications staff.)
• Review and edit digital content created daily content authors from across the City (both communications and non-communications staff), providing feedback and guidance as needed.
• Manage and maintain the City website’s content quality assurance while looking for opportunities to improve (eg, broken links, Plain Language, misspellings)
• Executing on recommendations of web projects, working closely with other team members
• Identifying opportunities to improve content performance
• This role focuses on web content; however, other digital content may be included, such as organic social media content and/or eNews.
• Other duties as assigned
Educational Requirements: • Completion of Grade 12 supplemented by a diploma in Communications or a related field from a recognized post-secondary institution plus a minimum of three years related experience; or an equivalent of education and experience.
• Valid BC Driver’s License with safe driving record.
Skill Requirements: Our ideal candidate shares our values of Community, Innovation, Integrity, Service and Teamwork and can demonstrate the following qualifications:

• Knowledge of and experience with relevant computer programs and applications, including, but not limited to website content management systems (CMSs) and the MS Office Suite. Experience with the Drupal CMS is preferred; please include reference to CMS’s you have worked with as part of your application. Experience with Google Analytics is also a key asset.
• Knowledge of other digital platforms, including Hootsuite, Facebook, Twitter, Instagram, LinkedIn, YouTube are assets.
• Knowledge of communication principles, practices, methods and techniques related to digital communications.
• Knowledge of media channels and principles related to each medium.
• Ability to communicate effectively both orally and in writing.
• Ability to work independently and in a team setting.
• Ability to establish and maintain strong working relationships.
• Ability to exercise good judgment in performing duties of the position.
• Ability to review, analyze and coordinate a variety of communications relevant to the work.
• Ability to prepare a wide variety of communications, documentation, reports and files related to work.
• Ability to prioritize and organize work.
• Keen awareness of social media trends and their potential applicability to municipal government.
Salary: Competitive
Additional Information: Successful applicants must provide proof of qualifications.
Address: 14245 - 56th Avenue
Surrey, British Columbia
V3X 3A2, Canada
Opening Date: October 22, 2021 08:30 AM
Closing Date: October 29, 2021 04:30 PM